Job description

Roles and Responsibilities:

• Manage US-based phone calls (Inbound + Outbound)

• Identify and assess customers' needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid, and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts, and file documents

• Follow communication procedures, guidelines, and policies

• Take the extra mile to engage customers

• Maintaining a pleasant working environment for your team.

Required Candidate Background:

• A bachelor's degree in administration, communications, commerce, or a related field.

• A minimum of 1-2 year's international calling experience. Freshers can apply with good communication skills

• Excellent interpersonal and written and oral communication skills

• Ability to lead a team

• Knowledge of CRM systems

• Computer skills

• Knowledge of mediation and conflict resolution techniques is preferable

Perks and Benefits:

• Competitive Medical Insurance Program

• Two-way cab transportation included

• Monthly Incentive Program

Role: Customer Service

Industry Type: BPO / Call Centre

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other